General FAQ

Basic Troubleshooting for Embedded Promotions

Embed Troubleshooting

Second Street promotions and widgets can be added directly to your website by using the provided embed code from the Publish step. This guide is intended to provide you with basic troubleshooting tips and recommendations only. 

Because most Content Management Systems use at least some level of customization, we recommend working with the team that manages your website for any troubleshooting not covered in this guide. As we do not have access to your CMS, we are usually unable to provide more specific recommendations for your website. 

General Embed Tips
WordPress Specific Tips
Common Embed Setup Questions

General CMS/Embed Quick Fix Tips

Tip! Double check these things first if your embedded promotion/widget is not appearing!

  1. Confirm the embed code is present: View your published page source (Right Click then select View Page Source on most browsers) and search for a piece of the embed code like “ss-embed,” “secondstreet,” or “embed.” Using the code available in the Publish step, confirm that the full embed code is present on the page and has not been cut off or broken by any other content on the page. 
  2. Plugin Conflicts: It is possible that other plugins may disable or block features of promotions. Try disabling/deactivating other running plugins and test your promotion again. If it appears that a specific plugin is the source of the issue, please reach out to our CX team here.
  3. Confirm that the correct URL is used on the Publish step: Make sure that you have provided the exact URL for the page where you'd like the contest to appear on the "Embedded On" line for your publish step. 

WordPress Specific Tips

  1. Make sure the WordPress plugin is installed. You should see the Second Street plugin listed in your installed plugins. If you see the word Activate listed under the Second Street plugin, click to activate it. 
  2. If you are using the “WordPress shortcode” script from the Publish step, you will want to use the “Shortcode” widget to add your code to your page
  3. If the shortcode variation is not working as expected, you can try using a normal Custom HTML block and the full embed code from the Publish step

Common Embed Questions

  1. Where do I embed my contest within my page?
      • This will ultimately depend on the way that your CMS manages page content. You’ll likely want to include your embed code in some sort of HTML code block. The block or space on your page should be able to render an iFrame and run Javascript functions. 
  2. Why is my promotion not appearing on my WordPress site?
      • Make sure you have downloaded and installed the WordPress plugin.
  3. How do I use and install the Second Street WordPress plugin?
      • Steps on how to set up and use this plugin are included in the text file after downloading.
  4. Where do I embed my contest within my page?
      • This will ultimately depend on the way that your CMS manages page content. You’ll likely want to include your embed code in some sort of HTML code block. The block or space on your page should be able to render an iFrame and run Javascript functions. 
  5. How much space needs to be provided for the contest to appear?
      • For most systems, the code block being used should dynamically resize to fit on your page. If for some reason there is content being cut off, it is most likely that there is other content on your page that is preventing the content block from resizing. If you have other content added to your page, you can check to see if you have any sections outlined with “divs” that are preventing the full promotion from displaying. Things like rail ads, videos, and other banners can interfere with the display.
  6. Can I embed multiple contests or widgets on my page?
      • This is something we generally advise against. While there are some combinations of widgets and promotions that may function as expected, URLs can conflict on a page due to hash routing. It is typically possible to embed multiple widgets on a single page, not promotions. 
    1. We’d probably advise against it - certain types of widgets/content can share
  7. What do I include on the “Embedded On” line for the Publish step?
      • You’ll want to include the exact URL of the page where you want the contest to appear on your site. Do not use your homepage, contest landing page, etc.