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Second Street Help Center

Frequently Asked Questions

Frequently Asked Questions

Check out articles we've created to help answer some of our partner's most frequently asked questions.

General FAQ

How to Insert Tracking Pixels in Promotions

Viewing Promotion Reports in the Platform

How Can I Apply Different Fonts to my Promotions or Widgets?

Logging In, Logging Out, and Switching Organizations within Your Account

Image Size Specs for Contests, Interactive Content, and Email

How can I Add a Turnkey to my Account?

How do I Publish my Promotion to Facebook?

Why is my Facebook Published Promotion not appearing?

Basic Troubleshooting for Embedded Promotions

How to Set Up a Recurring Revenue Campaign

Why is the Entry/Registration Form Not Displaying All of the Fields Added?

How can I Archive/Delete a Promotion?

Downloading Promotion Reports

How to Use the Multiple Checkboxes Field

I'm getting a 'Fix Errors' message when adding items to my Entry Form. What does this mean?

How do Extra Chances Work?

Why are certain fields not appearing for me when I test the Entry Form of my promotion?

Why is my "Facebook Like" field not appearing?

How to Copy a Promotion

I'd like to copy my contest to a different account in my organization. Can I do that?

How to use the Image Library

Admin User Permissions

What fields can I add to my registration form?

How are Photo/Video Submissions displayed within Photo/Video Galleries?

How do Categories Display in Contests?

Setting up a CNAME

Setting up an A Record

Removing Tabs on the Latest Version of Facebook

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Contests FAQ

Connecting an Instagram Business Account

What users are included in an Opt-In Report?

In what contests can I run rounds?

How do rounds in Sweepstakes work?

How do Rounds and Picking Winners Work in a Sweepstakes?

How do Rounds Display in Contests?

How do I pick and view my sweepstakes winners?

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Interactive Content FAQ

How Does Second Street Prevent Voter Fraud?

How do Users Log Back In to my Contest?

Email FAQ

How to Set Up a Birthday Club Campaign

How can I Add a Link to Our Preference Center within the Body of an Email?

What is the Difference Between Sendable and Not Sendable?

How can I Opt-Out or Unsubscribe a Consumer User?

What is a Scrape Page?

How can I Manage my Organization's Custom Email Templates?

How to Use Video in an Email

Where can I see how Emojis will appear on different devices?

An email sent to me went to my SPAM folder. Is this happening to everyone else in my audience as well?

How can I prevent emails from going into the Google 'Promotions' section?

How come I received an email hours after it was sent?

How do Opt-Outs work?

What’s the difference between a hard bounce and a soft bounce?

How do Soft Bounces become Hard Bounces?

How do I set up a Custom From Address?

What is an SPF record?

What is DKIM?

What are the benefits of a custom from address?

What is Domain-based Message Authentication, Reporting & Conformance (DMARC)?

How do I serve ads in Second Street emails?

How do I use RSS Feeds?

Why is my RSS Feed not working?

Why aren't images appearing in my RSS Feed(s)?

What tags do you accept/ingest from RSS?

What tokens are available for me to use in templates?

Why is my test message not matching what is setup in the email designer?

Can I edit the template making images bigger?

Why do my emails look different on Outlook?

What does it mean to be Mobile First?

What are Segmented Audiences vs Opt-In Audiences?

How can I see a filtered list of users in the UI/audience area?

Why should I use Opt-Ins for sending email?

What are the CAN-SPAM guidelines and how do I ensure I’m following them?

How do I know how many users have provided their date of birth before I start my birthday club?

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Legacy Contest FAQ

What is Custom Branding vs. Auto Branding?

How do I run a multiple choice contest?

How do I Find the URL for my Contest?

How Do I Download a List of Users?

How Do I Find Contact Information for Winners?

How Do I Disable Private Groups?

How Can I Ensure My Staff or VIPs Don't Win Prizes?

How do I Edit the Tablet Branding of my National Contest?

How Do I Get Winners Emailed to me Each Week?

How Do I Only Allow Local Residents to Win Prizes?

How do I add the Birthdate field?

How do I Add Global Opt-Ins to the Registration Page?

How Do I Control the Facebook Interactions With My Contest?

How do I Remove a Contest From My Facebook Page?

How do I Edit the Website Branding of my National Contest?

How do I Edit the Phone Branding of my National Contest?

How do I Edit the Facebook Branding of my National Contest?

How do I Insert an Image in a National Sports Contest or Legacy Contest?

How do I Advance Entries to the Next Round within a Legacy Submission Contest?

Can my legacy contest be SSL compliant?

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