Email FAQ

Why aren't images appearing in my RSS Feed(s)?

Where are my images?

You’ll want to first make sure the feed you provide is RSS 2.0, and in an XML format. You can use this link to make sure your RSS feed is valid, before troubleshooting missing images.

When you input your RSS feed into our template designer, we look for images in the following order:

<enclosure>

- Type must be an image

- If multiple are provided, the first will be used

<media:thumbnail>

- If multiple are provided, the first will be used

<media:content>

- Type must be an image

- If multiple are provided, the first will be used

<content:encoded>

- If multiple are provided, the first will be used

<description>

- If multiple are provided, the first will be used

For example: If you look at your RSS feed and don’t see an image until the <description> block, we will use the first image found. Looking at the screenshot below, you’ll see an item in the RSS feed, with the first image being located in the <description> block.

Screen Shot 2018-11-12 at 9.47.15 AM

- If you don’t see an image in any of the blocks mentioned above, this means that images are not currently being published to your feed. If images are not published to your feed, our platform doesn’t know where to pull them in from, so you’ll need to take the following steps in WordPress to get images published:

Install and Activate the “Send Images to RSS” Plugin

Screen Shot 2018-11-12 at 9.37.08 AM

Open your Settings and Navigate to your new plugin "Send Images to RSS"

Screen Shot 2018-11-12 at 9.38.56 AM

- Set the Featured Image Size to Mailchimp (560x1120)

- Enable Alternate Feed - this will generate a dedicated feed you can use for sending emails

- Enable Featured Image

After you adjust the settings for the plugin, you can Save

Navigate to "Settings > Permalinks" and "Save Changes"

(this is just going to update all of the links that are currently live on your site)

Screen Shot 2018-11-12 at 9.42.14 AM