General FAQ

Why is my Facebook Published Promotion not appearing?

The following steps can help you successfully publish your promotion to Facebook if you encounter the following dilemmas:

- Your Facebook publish is displaying as Live within the partner tool, but it is not appearing on your Facebook page

- Your promotion has published to your Facebook page, but it is displaying an error

- The end date of your Facebook publish has passed, but you would like to extend the time your promotion is published to Facebook

Remove the Facebook Publish

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- Go the Publish step of your contest

- Click on the three dot menu to the right of the Facebook Publish and select Remove

- Select Yes, I want to permanently remove this Facebook Page, then select OK, Remove

- Click Save at the bottom of the page

Re-Adding your Facebook Publish

You will want to re-add your Facebook Publish just as you have done previously, with one change. You will need to adjust the Start Date to a time in the future.

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Add your Facebook Page then select the three dot menu to the right and choose Edit.

 

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In the modal that appears, edit the Start Date to be a time in the future. This can be as soon as 5-10 minutes in the future. For example, if it is 10:00am, you can set the start time to 10:05am.

Next, select Done to close the modal and save your changes by selecting Save at the bottom of the page.